Privacy policy

This privacy policy sets out how Herbie’s American Diner uses and protects any information that you give to us during the use of this website.

Herbie’s American Diner is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Herbie’s American Diner may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21st May 2018.

1.0 Our core beliefs regarding user privacy and data protection

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We loathe spam as much as you do!
  • We will never sell, rent or otherwise distribute or make public your personal information

2.0 Relevant legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 8.0) for clarification.

3.0 Personal information that this website collects and why we collect it

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

3.2 Contact forms and email links

Should you choose to contact us using the contact form on our website, the information you provide will be stored so that we may process your enquiry, we will not pass this information to any third party. If you contact us by clicking on an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any third party. However, not all mail servers are secured, therefore, we would suggest that you always consider email as an insecure medium.

4.0 How we store your personal information

If you place an order with us, the information you provide will be stored within this website’s database. This is the only instance where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is build on (WordPress). In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.

Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.

5.0 About this website’s server

This website is hosted by 1&1 Internet.

Full details of 1&1’s data centres can be found here.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

5.0 How we use cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You may use the Cookie Control tool on our website to enable or disable cookie types. Just click on the cog icon found in the bottom left of any of our web pages.

In addition to our cookie control tool, web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Please see the table below showing the cookie the Herbie’s American Diner website uses.

wordpress_ This cookie is set by WordPress for non-logged in users. This is a session cookie
moove_gdpr_popup= This cookie identifies your acceptance of cookies on our website and prevents consented visitors form seeing the cookies acceptance box again.
viewedExitPopupWP This cookie prevents any further display of any promotions we are currently running, once viewed.
_ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv Google Analytics requires these cookie to analyse how users interact with this website. Our analytics service provider generates statistical and other information about website use by means of cookies. The information generated relating to our website is used to create anonymous reports about the use of our website. Our analytics service provider’s privacy policy is available at http://www.google.com/policies/privacy/

6.0 Our third party data processors

We use third parties to process anonymous data on our behalf. This third party has been chosen to comply with the legislation set out in section 2.0. Google and Mailchimp are based in the USA and are EU-U.S Privacy Shield compliant.

7.0 Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

8.0 Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@herbiesdiner.co.uk

We will not sell, distribute or lease your personal information to third parties. If you have opted in to receive our newsletters, we may use your email address to send you our occaisional newsletters. These fascinating publications contain information about our any special offers and news about Herbie’s American Diner.

You may request details of personal information which we hold about you under the General Data Protection Regulation 2018. A small fee will be payable. If you would like a copy of the information held on you please write to:

Herbies American Diner
Huntingdon Road
A14 (East bound)
Cambridge
CB24 4RE

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


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